The smooth running of the consultation
Veterinarians often focus on the pet and forget about the owner...To focus on the client, a little preparation and training is necessary. The consultation must follow a process in which favorable conditions are created for a positive interaction with the pet owner. Preparing the client in advance Just as athletes need to warm up and prepare their muscles before training and competitions to reinforce their motivation, veterinarians must mentally prepare themselves to treat a client before the consultation. This time is well spent on the following: • The veterinarian reiterates the reason for the client's last consultations and transactions and can directly resume the subject from that point on. • The veterinarian can read what has been recorded in relation to the client or treatment and check whether there are any outstanding issues – e.g. e.g., something that was forgotten or remembered when the customer was already at home. • The veterin...
